Returns & Exchanges Policy

POLICY:

Exchanges / Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase.
If you need any help please contact: info@lordya.com

RETURNS, REFUNDS & EXCHANGES:

Please click here to download the returns form. Print it, fill it in and send with your return.

Returns must be sent back within 14 days upon receiving the package and in perfect original sale condition, unworn.

Returns from countries outside of Europe EEA (European Economic Area) must be arranged by us. To know the rates we provide please contact us at info@lordya.com.

Unfortunately we are not able to cover the return shipping expenses so you will be responsible for paying for your own shipping for returning your item.

All goods are your responsibility once in your possession, so please handle them with extreme care and ensure that you send the package by a method that insures the value of the goods and with a reliable tracking service. We will not be responsible for any lost parcel.

After your return is received and processed, we will email you regarding if it was approved or not. If approved we will refund the value of the product or exchange it for another if available.

Exchanged items will be sent on a free delivery service. Please allow up to 5 working days to process your exchange. If there is any problem we will contact you via phone (if provided) or email.

We cannot refund your original or return postage costs unless product is faulty/incorrect.

If your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

SALES:

Sale items cannot be returned for a refund. That includes discount or promo codes. Exchanges are accepted upon payment of the shipping costs.

Our free-shipping policy is disabled during the period of each sale.

PRE-SALE:

Pre-sale items cannot be returned for a refund. Although exchanges for a different size of the same item (if available) can be made.

LEGAL:

In case of dispute, the consumer can resort to this dispute resolution entity:
CIAB - Centro de Informação, Mediação e Arbitragem de Consumo
Rua D.Afonso Henriques nº1, 4700-030 Braga - Portugal. Tel: +351253617604. Web: www.consumidor.pt

If you are a consumer living in another Member-State, please go to the European Consumer Centre Website – where you will find the complaint form.

Legal name of business: Pedro Teixeira
VAT number: 223977705
Address: Rua Padre Feliciano n43, 4705-145, Braga - Portugal